A recent study reveals a significant gap between what tenants want and what the rental market currently offers.
The study conducted by Zero Deposit involved a survey of over 2,400 tenants. The findings were clear: a majority of 55% expressed a preference for rentals where utility bills are included in the rent. This preference is rooted in a desire for simplicity and predictability in managing monthly expenses. Including utility bills in the rent can alleviate the stress associated with managing separate payments and keeping track of fluctuating utility costs.
The Reality of the Rental Market: A Scarcity of Inclusive Options
Despite the clear preference for bill-inclusive rentals, the actual availability of such options in the market is surprisingly low. Zero Deposit’s analysis of the current rental stock listed on Zoopla, a leading UK property website, found that only 12% of the rental properties across England offer this benefit. This discrepancy highlights a significant mismatch between tenant desires and the realities of the rental market.
Regional Variations: From Scarcity to Relative Abundance
The study also sheds light on regional disparities in the availability of bill-inclusive rental properties. The South East and London are particularly lacking, with only 9% and 10% of rentals, respectively, offering bills included. This scarcity contrasts starkly with regions like the East Midlands, where 22% of available rental properties include the cost of bills in the rent. The West Midlands and North West also fare better, with 17% and 16% of rentals offering this convenience.
Industry Insight: Understanding Tenant Concerns
Sam Reynolds, CEO of Zero Deposit, offers an industry perspective on these findings. He notes that the tenant preference for bill-inclusive rentals is not surprising, given the current economic climate. Many tenants feel overwhelmed by the unpredictability of their monthly outgoings. The option to have a fixed rental amount that encompasses utility costs can provide a sense of control and ease the financial management burden for tenants.
Conclusion: A Call for Market Adaptation
This study underscores a growing trend in tenant preferences and points to a potential area of opportunity for landlords and property investors. By adapting to these preferences and offering more bill-inclusive rental options, landlords can better align with tenant needs, potentially leading to higher demand and increased tenant satisfaction.

